{"id":1723,"date":"2023-01-20T15:04:12","date_gmt":"2023-01-20T20:04:12","guid":{"rendered":"https:\/\/elernova.edu.co\/index\/?page_id=1723"},"modified":"2023-02-15T14:14:02","modified_gmt":"2023-02-15T19:14:02","slug":"pqrsf","status":"publish","type":"page","link":"https:\/\/elernova.edu.co\/index\/pqrsf\/","title":{"rendered":"PQRSF"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1723\" class=\"elementor elementor-1723\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2551e052 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2551e052\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1de6ccb5\" data-id=\"1de6ccb5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1eaf22f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1eaf22f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98e4602\" data-id=\"98e4602\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57f0994 elementor-widget elementor-widget-spacer\" data-id=\"57f0994\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c65883 elementor-widget elementor-widget-text-editor\" data-id=\"1c65883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para nosotros es muy importante conocer su opini\u00f3n, por eso se ha dise\u00f1ado este formulario para registrar sus Peticiones, Quejas, Reclamos, Sugerencias y\/o felicitaciones, entorno a los procesos de E-LERNOVA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-601e465 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"601e465\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1911d0c\" data-id=\"1911d0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ed4d4e elementor-widget elementor-widget-text-editor\" data-id=\"4ed4d4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>PETICI\u00d3N:<\/strong>\u00a0Solicitud presentada por un usuario a fin de obtener informaci\u00f3n y\/o consulta y para tener pronta respuesta a inquietudes o necesidades de inter\u00e9s general o particular.<\/li><li><strong>QUEJA:<\/strong>\u00a0Es la manifestaci\u00f3n de inconformidad, inquietud, insatisfacci\u00f3n, desagrado o descontento por parte de un usuario, con respecto a los productos o servicios prestados o conducta de un empleado de la Tecnol\u00f3gico.<\/li><li><strong>RECLAMO<\/strong>: Es una exigencia presentada por un usuario ante la ausencia, irregularidad o mala prestaci\u00f3n de un servicio o atenci\u00f3n prestada por parte de la Tecnol\u00f3gico.<\/li><li><strong>SUGERENCIA<\/strong>: Es una propuesta que presenta el usuario como prop\u00f3sito para mejorar la prestaci\u00f3n del servicio del Tecn\u00f3logico.<\/li><li><strong>FELICITACI\u00d3N<\/strong>: Es la manifestaci\u00f3n de agradecimiento o satisfacci\u00f3n que hace un usuario por los servicios ofrecidos por el Tecnol\u00f3gico.<\/li><li><strong>PQRSF<\/strong>: Corresponde a la abreviatura de Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones.<\/li><li><strong>RECURSO DE APELACI\u00d3N<\/strong>: es el recurso que asiste al peticionario, en caso de no estar de acuerdo con la respuesta inicial, de su petici\u00f3n, o cuando esta respuesta inicial sea contraria a su inter\u00e9s.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-41ada5b\" data-id=\"41ada5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3bf0fa elementor-widget elementor-widget-shortcode\" data-id=\"f3bf0fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4038-o1\" lang=\"es-CO\" dir=\"ltr\" data-wpcf7-id=\"4038\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index\/wp-json\/wp\/v2\/pages\/1723#wpcf7-f4038-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4038\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_CO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4038-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label>Tu Nombre y Apellido <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label> Tu correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefono<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" 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data-align=\"center\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LduCnskAAAAAMhDz6V5_6rvpQ5ZeuZwHJaYBIgf\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"Aqu\u00ed la respuesta de reCAPTCHA\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span><\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee7f952 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee7f952\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7af04b7\" data-id=\"7af04b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-066dda5 elementor-widget elementor-widget-text-editor\" data-id=\"066dda5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\">D\u00f3nde nos encontramos<\/h3><p><strong>Direcci\u00f3n:<\/strong>\u00a0Cra. 7 Km. 17 , Ch\u00eda, Colombia<\/p><p><strong>Tel\u00e9fono:<\/strong>\u00a0(031)\u00a0884 43 10<strong><br \/>Celular:<\/strong>\u00a0311 275 85 02<br \/><strong>E-mail:<\/strong>\u00a0info@elernova.edu.co<br \/><strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.elernova.edu.co\">www.elernova.edu.co<\/a><\/p><p>Nuestro horario de atenci\u00f3n es\u00a0de 7:30 a.m &#8211; 5:30 a.m de Lunes a Viernes\u00a0(UTC-05:00) Bogot\u00e1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para nosotros es muy importante conocer su opini\u00f3n, por eso se ha dise\u00f1ado este formulario para registrar sus Peticiones, Quejas, Reclamos, Sugerencias y\/o felicitaciones, entorno a los procesos de E-LERNOVA. 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